CLDM (Certified Learning & Development Manager) Mock Test

Why is design thinking important for HR in today’s business landscape?

To optimize processes and maximize efficiency
To stay ahead of workplace trends and employee needs
To streamline HR practices and eliminate bottlenecks
To improve communication between managers and employees

How does design thinking transform the traditional approach to employee feedback?

By eliminating the need for performance reviews
By making the feedback process less frequent and more formal
By conducting research and co-creating a new feedback system
By automating the feedback process through technology

What is the final step in design thinking for HR?

Empathy
Ideation
Observation
Prototyping and testing

According to Galileo Galilei, what is the role of a trainer in the learning process?

To teach learners everything they need to know
To provide the necessary conditions and support for learners to discover knowledge within themselves
To strictly control the learning process and dictate the information
To test learners' knowledge through assessments and quizzes

Why are the first ten minutes of a training session crucial?

They determine the length of the entire session.
They set the tone for the training and engage or disengage participants.
They establish the trainer's credibility.
They introduce the agenda and objectives of the training.

According to Edie West, what is an effective way to start an icebreaker?

Asking participants to share their personal experiences.
Sharing surprising or shocking information or objects.
Conducting a brief quiz to test participants' knowledge.
Providing lighthearted instructions to raise comfort levels.

Which of the following is NOT included in the Total Costs of a training program? A) Cost of the trainers B) Training materials C) Annual bonuses of employees D)

Venue costs
Cost of trainers
Materials cost
Annual bonuses of employees

Predictive ROI is used to:

Record the actual benefits after the training is completed
Estimate the Return on Investment before the training occurs
Evaluate the personal satisfaction of participants post-training
Calculate the immediate costs of the training

Performance Appraisal is described as:

An ongoing process
A one-time activity
A flexible process
A strategic tool

Which of the following is true about the flexibility of Performance Management compared to Performance Appraisal?

Performance Management is rigid in terms of scale.
Performance Management is flexible in terms of process.
Performance Appraisal is strategic in terms of tool use.
Performance Appraisal is ongoing.

Performance Appraisal is considered to be more of a(n) ____________ tool, whereas Performance Management is seen as a(n) ____________ tool.

operational; strategic
strategic; operational
ongoing; one-time
forward-looking; backward-looking

Prescriptive Analytics in the context of training evaluation helps in:

Describing past training events
Predicting the financial outcomes of training
Suggesting specific improvements or changes in training
Evaluating the participants' enjoyment of the training

What might be a business outcome of improved customer satisfaction due to better application of learned behaviors from training?

Decreased customer loyalty
Increased customer complaints
Higher customer loyalty and potentially higher sales
Reduced employee morale

In the context of a training program focused on communication skills, which metric might be used to assess the impact of the training?

Number of sales completed
Number of escalated customer calls
Employee annual salary increments
Quantity of products manufactured

What is the role of the HR department in creating a coaching culture within an organization?

Developing coaching strategies that align with organizational goals and objectives
Establishing eligibility criteria for coaching
Providing accreditation options for in-house coaches

What does significant improvement in monitored indicators after training suggest?

The training had no discernible impact
The training might need to be shortened
The training had a positive impact and behaviors are being applied
The training content is outdated

What is the importance of providing coach supervision in an in-house coaching program?

To provide coaches with additional coaching skills training
To manage the expectations of the program
To allow coaches to discuss their coaching sessions in a confidential one-to-one setting

What is the purpose of feedback frameworks?

To make feedback more negative
To guide the process of giving and receiving feedback
To avoid giving feedback altogether

What does GROW coaching model stand for?

Goals, Reality, Options, Willpower
Goals, Reality, Opportunity, Wisdom
Growth, Results, Options, Willpower

All training programs generally impact trainees’ _______________ in order to be effective.

Knowledge and attitude
Skill and knowledge
Attitude and skill
A combination of knowledge, skills and attitude

At how many levels is the training effectiveness measured accroding to Kirkpatrick’s model of measuring training effectiveness?

3
4
5
None of the given options

Bloom’s Taxonomy is one of the oldest models used in training design. The first level in this taxonomy is:

Understanding
Remembering
Creating
Applying

A training intervention on swimming where information is shared about the various types of strokes and the best swimmers in the world is an example of __________________________.

Knowledge-based training
Skill-based training
Attitude-based training
None of the given options

Pre-test as an instructional method is used to…

Lecture
Case study
Demonstration
Role play

CLDM (Certified Learning & Development Manager) Mock Test

Sunny Suman May 16, 2024

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