HR Talk
HR issues Discussion
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Resolving Conflict the HR way
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Resolving Conflict the HR way
Conflict is inevitable because we’re human beings and come from different backgrounds.
That’s why organizations need to remember to bring people together to get to know each other.
This is where soft skills training/behavioral training plays an important role.
Case:
In one instance, two lab workers from different generations who performed the same job came to HR complaining about each other. The Baby Boomer had taken notes on when her younger colleague was showing up in the morning and complained about the quality of his work.
He called her overbearing and inflexible in trying new approaches.
🔑“A lightbulb went off for us on how to get these people to work together.
✔HR set up a new system that uses checklists to show the contributions of each person, which helped the Boomer to recognize her colleague’s accomplishments.
🔔As a result of that conflict, HR also developed a mentorship program that pairs Millennials with older workers, enabling younger workers to gain a better understanding of the value of older colleagues’ experience.
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